Frequently Asked Questions

What are your Box Office hours?

The Paramount Theatre Box Office, located at 36 Center Street in Rutland, Vermont, is open Thursdays and Fridays from 12PM-5PM and one hour prior to all main stage events. You can also leave a message at 802-775-0903 or email the Box Office. We check voicemail and email regularly and will get back to you as soon as possible.

The Heritage Family Online Box Office is open for ticket purchases tickets 24 hours a day, 7 days a week.

I am unable to place an online ticket order as I keep getting a message that says, “Unfortunately, the delivery method you suggested is no longer available…” I cannot select a different delivery method. 

Please try to place the order again using a different web browser. If you are still unable to order tickets, email the Box Office for the most timely assistance.

I submitted my payment but I never saw a confirmation page or I keep getting a CVC error.

If this has occurred, it is likely due to  the following issue: the address on the credit card you used does not match the address on your account. For security purposes, these two addresses must match.

3D Secure is a standardized security protocol used to prevent fraud in online debit and credit card transactions. It adds an extra layer of verification at the checkout stage, ensuring that the person making the purchase is the actual cardholder.

If you are unable to complete a transaction due to 3D Secure and you are making a valid purchase, please email the Box Office for the fastest service. You may also call 802-775-0903 or 802 775-0570 extension 201. Please leave a voicemail and we will return your call as soon as possible.

I ordered tickets, but I never received them in my email.

Tickets sometimes end up in junk mail or spam. Please check that folder and then mark ParamountVt.org as a safe sender. You can email the Box Office to have your tickets resent if the spam folder has already cleared.

I bought insurance when I purchased my tickets and now I am unable to attend the show. How do I get a refund?

Click here if you purchased XCover and wish to request a refund. You will need the details from your XCover confirmation email received at the time of purchase.

I bought my tickets from a ticket reseller. Are these tickets valid?

The Paramount Theatre does not participate with any ticket resellers. All third-party tickets are not guaranteed entry and we cannot confirm their validity prior to the time of entry. Get more information about how to spot third party tickets here.